Update on service delivery changes in response to the Coronavirus pandemic

Accessing Information and Advice from Citizens Advice Cheshire East.

Citizens Advice Cheshire East have suspended face-to-face advice services across all sites and services for the foreseeable future due to the pandemic. However, we are still open and ready to deliver information and advice in other ways:

Ways to get advice from us during the pandemic

Email Advice

Please complete this form and we will be in touch link to form


General advice will be given via our national Adviceline which people can call free on 0800 1448848. This is open Monday to Friday from 9am to 5pm.

Consumer Issues

People looking for advice on consumer issues (e.g. issues related to products or services you've purchased) can contact the Citizens Advice consumer helpline on 0808 223 1133 or chat online to an adviser.

Universal Credit

Anyone seeking to make a new claim for Universal Credit should call the Universal Credit Help to Claim line on 0800 1448444