Welcome to Citizens Advice Cheshire East

We are a local charity serving your community

We are your local Citizens Advice service for people living and working in Cheshire East.

Our volunteers, provide free, impartial, independent and confidential advice on most issues from employment, benefits, housing and debt.  

We deliver the aims and principles of Citizens Advice nationally by offering a comprehensive service of information and advice.  We actively work for change on the policies and practices that impact on the lives of our clients. 

If you are looking for advice times in the Macclesfield area please click the link.

Ways to get advice from us


Email Advice

We offer a comprehensive service via email.

Please complete our secure online form and we will be in touch.



General advice will be given via our national Adviceline which people can call free on 0800 1448848.  This is open Monday to Thursday from 9.30am to 4pm and Friday 9.30am - 1pm.

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Universal Credit

Anyone seeking to make a new claim for Universal Credit should call the Universal Credit Help to Claim line on 0800 1448444.


Consumer Issues

People looking for advice on consumer issues (e.g. issues related to products or services you've purchased) can contact the Citizens Advice consumer helpline on 0808 223 1133 or chat online to an adviser.

Latest news and information

04/09/23 - Cheshire East Council is seeking views on how the ‘Universal Information and Advice Service’ should be delivered in the future.

This provides financially related advice and is funded by Cheshire East Council and provided by local Citizens Advice. 

Click here for more information.

Research & Campaigns

Many clients come to Citizens Advice to seek advice in dealing with a problem and often the cause of their problem is an unfair policy, practice or piece of legislation. Statistics from client problems are used by Citizens Advice to campaign for changes in policies and services where improvements are needed – solving problems for people who may never even use our services. We talk to Government, local councils and other policy makers to help them improve the laws and services that affect ordinary people. 

Volunteer with us

Our volunteers come from all sorts of backgrounds and help with everything we do. Could you join them?  Find out more....