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Update on service delivery changes in response to the Coronavirus outbreak
Accessing Information and Advice from Citizens Advice Cheshire East.
Citizens Advice Cheshire East have suspended face-to-face advice services across all sites and services for the foreseeable future due to the coronavirus outbreak. However we are still open and ready to deliver information and advice in other ways:
There are a number of ways people can continue to get advice during this time.
- Citizens Advice Cheshire East are delivering advice by email and phone, if you have an issue you’d like help with direct from us, complete this form https://www.citizensadvicece.org.uk/email and we will be in touch.
- General advice will be given via national Adviceline which people can reach by calling 03444 111 444. This is open Monday to Friday from 9am to 5pm.
- People can chat online to an adviser by visiting the Citizens Advice website at citizensadvice.org.uk/contact-us.
- People looking for advice on consumer issues (e.g. issues related to products or services you've purchased) can contact the Citizens Advice consumer helpline on 0808 223 1133 or chat online to an advisor on our website.
- Anyone seeking to make a new claim for Universal Credit should call the Universal Credit Help to Claim line on 0800 1448444.
About us
Welcome to the Citizens Advice website for people living and working in Cheshire East.
Our volunteers, through our advice centres; provide free, impartial, independent and confidential advice on most issues from employment, benefits, housing and debt.
We deliver the aims and principles of Citizens Advice nationally by offering a comprehensive service of information and advice. We actively work for change on the policies and practices that impact on the lives of our clients.
How to get advice
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Research & Campaigns
Many clients come to Citizens Advice to seek advice in dealing with a problem and often the cause of their problem is an unfair policy, practice or piece of legislation. Statistics from client problems are used by Citizens Advice to campaign for changes in policies and services where improvements are needed – solving problems for people who may never even use our services. We talk to Government, local councils and other policy makers to help them improve the laws and services that affect ordinary people.