Citizens Advice Cheshire East

Email Advice

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Household Support Fund 2024

Applications to the 2024 fund are now open however, the eligibility criteria and decision process have changed. You can view the new criteria on the council's website

We are experiencing a high demand for applications to the fund and before we can process your application we need information from you about your circumstances. We will therefore respond to email requests by forwarding a form for you to complete and return.  Alternatively, please call our adviceline on Freephone 0808 812 6186

Citizens Advice Cheshire East offer an email advice service for people living and working within the Alsager, Congleton, Crewe, Middlewich, Nantwich and Sandbach.

To access email advice within the Handforth, Knutsford, Macclesfield, Poynton and Wilmslow area please click here.

Email privacy and confidentiality information

Citizens Advice Cheshire East are covered by the Data Protection Act.  CACE is a member of Citizens Advice which electronically processes the personal information.   Citizens Advice will treat your personal information as confidential.  Your personal details will not be given to anyone else without your prior consent or sold to anyone.  Citizens Advice will keep your email electronically for reference and audit purposes.  Your email may be used for anonymous statistical reports to funders with the aim of improving the service provided to all clients by Citizens Advice.

Internet email is a way of making general enquiries but it is not a secure way to send personal information. Citizens Advice makes every effort to ensure the security and integrity of emails on our systems.  Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure.  As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice cannot ensure or guarantee the security of information when it is being transmitted.

Citizens Advice will return information to the email address of the sender only.  If an email from Citizens Advice contains sensitive personal data about you, Citizens Advice will only send with your consent and will protect it by encrypting it.  It is the sole responsibility of the sender to secure the privacy of this correspondence.  

Emails from Citizens Advice may be confidential and are intended solely for the use of the individual to whom they are addressed.  If you are not the intended recipient of this email, you must neither take any action based upon its contents, nor copy or show it to anyone. Please contact the sender if you believe you have received this email in error.

You can read more about our GDPR Privacy Policy here

Response times

We will aim to respond to your enquiry within 2 working days. 

If your enquiry is urgent please consider contacting us by phone or by going to

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